SHIPPING WITHIN AUSTRALIA
Currently due to delays caused by Covid-19 shipping times may vary.
Standard Shipping
Maplestore currently offers free shipping within Australia for any order over $100.
We primarily ship with Australia Post but also use selected Courier services. Once your order has been shipped you will receive tracking for your delivery. Order before 1pm EST and your goods will most often be despatched on the same day.
Orders placed on weekends and public holidays will be processed and despatched the next business day.
Most metropolitan areas will receive orders within 2 to 4 business days and for regional areas and Western Australia usually within 3 to 5 business days.
Express Shipping
Please select this option if you would prefer your goods to ship via Express Post or next day Courier Service. A $15 charge applies to purchases under $300
During busy sale periods please allow extra time for processing and delivery of goods.
Same Day Local Delivery
If you live in the Balmain or Newtown villages, drop us a line and if possible we'll look to get your goods to you with a same day free local drop off Monday to Friday. Drop us a note when checking out.
Instore Collect
(Available from our Newtown & Balmain Stores)
Buy online and collect instore. Goods can generally be collected from our Newtown and Balmain stores on the day of order, we'll send a follow up email shortly after your order confirmation advising when your purchase is ready and if there are any delays. If you need it desperately, reach out and we'll work to make it happen.
International Shipping
NEW ZEALAND $25 AUD
Shipped with tracking by either Australia Post or UPS Courier Service
Please allow 3 to 7 Business Days for your Shipment to arrive.
REST OF THE WORLD $30 - $50 AUD
Calculated at checkout
Shipped with tracking by either UPS or Australia Post
Allow 3 to 10 Business Days for your Shipment to arrive.
International orders can at times take slightly longer to process and we may need to contact you to verify details about your order. We will of course inform you of any delay.
Please be aware you may be liable for customs or duties taxes in line with those in the Country in which you reside.
RETURNS POLICY
In the event that you need to return your purchase, we gladly accept returns on regular price items that are still in their original condition (new, all tags attached, unwashed and unworn). Refunds and exchanges are processed within one business day of receiving your return.
We do not exchange or refund on sale items.
ALL SALE ITEMS ARE CONSIDERED FINAL SALE
For all returns contact us at hi@maplestore.com.au within 5 business days of receiving your order. You will receive an email with returns advice within 24 hours including an authorisation number.
All authorised returns are to be received by Maplestore within 10 business days of purchase date.
Shipping costs for returns are at customers' expense.
Phew! Glad we got that out of the way. As always, if in doubt drop us a line,
we're regular humans who understand that sometimes there are square pegs
and round holes.
The Maplestore Team
ONLINE RETURN SERVICE
244 KING ST
NEWTOWN NSW. 2042
