Returns
Online Returns
At Maplestore we accept authorised returns for refund or credit on full price items returned within 14 days of purchase.
We do not accept returns or exchanges on Sale or 'Further Markdown' products with exception given to faulty goods. Please choose carefully.
We are not able to offer exchanges. Please place a new order for the alternate item and arrange approval to return the original item. Simple size exchanges can be arranged instore. Please contact our online team for assistance.
All returns must be in original unworn condition with all tags attached.
Footwear must be returned with the original undamaged shoe box, enclosed in outer shipping box.
Swimwear purchases must have the hygiene sticker intact. Underwear, earrings, fragrance, face and body care products cannot be returned for hygiene reasons.
Domestic returns will incur a $20 fee which includes return shipping costs. Approved returns can also be taken free of charge to one of our stores. Please allow one business day for processing.
All International return shipping return costs are at customers' expense.
Returns are processed within 2 business days of receipt.
To start a return, click the button below within 7 days of receiving your order. Our chat will walk you through the next steps.
Need help regarding a return or have a returns enquiry?
Contact us at hi@maplestore.com.au
In Store Shopping
We do not accept returns on Sale items, excluding faulty products.
Regular priced goods purchased in store may be returned within 7 days for exchange or store credit only.
We do not offer refunds for instore purchases with the exception of faulty goods. Any variation to this policy must be recorded on the original receipt at time of purchase.
For any help, including sizing advice, care information or if you simply wish to give us some feedback; find us at hi@maplestore.com.au
Glad we got that out of the way. As always, if in doubt, drop us a line, we're regular humans who understand that sometimes there are square pegs and round holes.