AfterPay & ZipPay available in store & online . Free domestic shipping on orders over $100
Find us here: hi@maplestore.com.au
 
 DOMESTIC SHIPPING
 Maplestore currently offers free shipping within Australia for any order over $100. 
We ship with Australia Post and selected courier services. We will provide you with a tracking number once the order has been shipped. Order before 1pm EST and your goods will most often be despatched on the same day.
Orders placed on weekends and public holidays will usually be processed and despatched the next business day.
Most metropolitan areas will receive orders within 1 to 2 business days and for regional areas and Western Australia usually within 1 to 3 business days.
 
During busy sale periods please allow extra time for processing and delivery of goods.
 
SAME DAY LOCAL
If you live in the Balmain or Newtown villages, drop us a line and we'll look to get your goods to you with a same day free local drop off Monday to Friday. Drop us a note when checking out.
 
hi@maplestore.com.au  or 61 2 9517 1633
 
INSTORE PICKUP
 (Available from our Newtown & Balmain Stores)
Buy online and pickup in-store. Goods can generally be collected from our Newtown store on the day of order, we'll send a follow up email shortly after your order confirmation advising when your purchase is ready and if there are any delays. If you need it desperately, reach out and we'll work to make it happen.
  
INTERNATIONAL SHIPPING
New Zealand - $25 AUD FLAT RATE. Shipped with UPS Courier Service
Please allow 3 to 7 Business Days for Shipment to arrive. 
 
Rest of World  - $30 - $50 AUD FLAT RATE ( Calculated at checkout )
Shipped primarily with UPS.
 
Please note that International orders can at times take slightly longer to process and we may need to contact you to verify details about your order. We will of course inform you of any delay.
Allow 3 to 7 Business Days for your shipment to arrive.
 
Please be aware you may be liable for customs or duties taxes in line with those in the Country in which you reside.
 
DELAYS
Sometimes things out of our control will delay the arrival or your parcel. We will always keep you up to date on the progress of your order and contact you with any known delays or mishaps. 
   
GENERAL RETURNS POLICY
 
 In the event that you need to return your purchase, we gladly accept returns on regular price items that are still in their original condition (new, all tags attached, unwashed and unworn).
Refunds and exchanges are processed within one working day of receiving your return.
 
We do not however exchange or refund on sale items.
ALL SALE ITEMS ARE CONSIDERED FINAL SALE
 
For all returns contact us at hi@maplestore.com.au within 5 business days of receiving your order.  You will receive an email with returns advice within 24 hours including an authorisation number.
 All authorised returns are to be received by Maplestore within 10 business days of purchase date.
 
Shipping costs for returns are at customers' expense.
 
Phew! Glad we got that out of the way. As always, if in doubt drop us a line,
we're regular humans who understand that sometimes there are square pegs
and round holes.

 
The Maplestore Team
ONLINE RETURN SERVICE
244 KING ST
NEWTOWN NSW. 2042