Online Returns

We do not offer Exchange or Refund during 15% Off Promotions.
A Store Credit will be made available to returns meeting our Standard Returns Policy.

Online Returns

At Maplestore we accept authorised returns for refund or credit on full price items returned within *14 days of purchase.

Simply reply to your order confirmation, or contact us at hi@maplestore.com.au within 7 days of receiving your order.
Once approved we will provide return options and an authorisation number.

We do not accept returns or exchanges on Sale items, with exception for faulty products.

We offer flat rate return postage throughout Australia for $20.
All International return shipping costs are at customers' expense.
Returns are processed within 2 business days of receipt.

All returns must be in original unworn condition with all tags attached.
Footwear must be returned with the original undamaged shoe box, with outer shipping box.
Swimwear purchases must have the hygiene sticker intact.

Underwear, earrings, fragrance, face and body care products cannot be returned for hygiene reasons.

To exchange a purchase, please place a new order for the alternate item and arrange approval to return the original item. 

Find us here, and we'll do our best to answer any questions you may have; hi@maplestore.com.au

In Store Returns

Goods purchased in store may be returned within 7 days for exchange or store credit only.
We do not offer refunds for instore purchases with the exception of faulty goods. Any variation to this policy must be recorded on the original receipt at time of purchase.

We do not accept returns on Sale items, excluding faulty products.
For any help, including sizing advice, care information or if you simply wish to give us some feedback; find us at hi@maplestore.com.au

Glad we got that out of the way. As always, if in doubt, drop us a line, we're regular humans who understand that sometimes there are square pegs and round holes.

Find us here: hi@maplestore.com.au